About us


The Victorian Ombudsman is an independent statutory officer who reports directly to the Victorian Parliament. The Ombudsman impartially enquires into or investigates complaints about state government departments, most statutory authorities and local government.

The Ombudsman provides a free service and complaints can be made by any member of the public.

The Ombudsman's powers to conduct investigations are deliberately broad. Unlike specialist review tribunals or commissions, the Ombudsman reviews the lawfulness of agencies' actions or decisions, as well as the reasonableness and fairness of these actions in the circumstances.

The Ombudsman will not usually intervene in a matter until the aggrieved person has raised their concerns with the responsible government authority.